Help & support
Answers to common questions, and how to reach us if you’re stuck.
Common questions
I didn’t get the verification email
Check your spam or promotions folder. Our emails come from [email protected]. In the app you can tap “Resend email”. Links expire after a while, so always use the most recent one.
How do I reset my password?
On the sign-in screen, tap “Forgot password?” and follow the link we email you. If you signed up with Apple, Google or Facebook, you don’t have a Pinbeen password: use the same button you signed up with.
A link from Pinbeen opened a web page instead of the app
Tap “Open in the Pinbeen app” on that page. If the app isn’t installed yet, you can install it or continue on the web.
How is “% of the world” calculated?
It’s the share of countries you’ve visited, out of the counting standard you picked: 195 (UN members and observers) or about 250 (including territories). Change it in Settings → Map counting.
My changes don’t show up on another device
Pinbeen saves changes on your device first and syncs them when you’re online. Make sure you’re signed in to the same account everywhere, then pull down to refresh.
Can I export my data?
Yes. Go to Settings → Data → Export to download everything as JSON or CSV.
Who can see my profile?
You decide in Settings → Privacy. You can keep your map to yourself, share it with friends, or make your profile public.
A border or place name looks wrong
Our maps are built from Natural Earth, OpenStreetMap and GeoNames data. Borders and names shown don’t express any opinion on the legal status of a territory. Let us know at [email protected] and we’ll take a look.
How do I delete my account?
In the app, go to Settings → Account → Delete account, or see how to delete your account.
Contact us
Didn’t find an answer? Email us. We usually reply within a few working days.
- Help with the app [email protected]
- Privacy and data requests [email protected]
- Report a security issue [email protected]